Refund Policy

At Gloom & Bloom, we want you to love your Bat Planter. If something isn't right, we're here to help.

30-Day Return Window. You can request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in its original packaging. Because our planters may take 10-15 days to arrive, please allow full time for delivery before requesting a return for a missing item.

How to Start a Return. Email us at Gloom.Bloom@outlook.com with your order number and the reason for your return. We'll respond with the next steps and the return address. Please do not send items back before contacting us.

Damaged or Defective Items. If your planter arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with a photo of the item and its packaging. We'll arrange a free replacement or a full refund - in most cases you won't need to return the damaged item.

Refunds. Once your return is received and inspected, we'll notify you of the approval of your refund. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping costs are non-refundable, and return shipping is the customer's responsibility unless the item was damaged or incorrect.

No live plant included. Our planters ship without a live plant. The plants shown in our photos are for styling only. This is not a defect and is not grounds for a return.

Exchanges. The fastest way to get a different item is to return the one you have and place a new order once your return is approved.

Late or Missing Refunds. If you haven't received a refund 10 business days after approval, please check with your bank or card provider first, then contact us at Gloom.Bloom@outlook.com.

Contact. Questions about returns or refunds? Email Gloom.Bloom@outlook.com.